free shipping, free returns, free exchanges

Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Ice Market offers FREE SHIPPING with Insurance. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays, shipment processing time frame is 24-48 hours. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

      Standard Priority Overnight International
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). Package arrives the next business day if ordered before 12:00 noon (PST). Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to $200 FREE $26 $33 $80 (flat rate) excludes duties and taxes
    $200.01—500.00 FREE $31 $38  
    $500.01—1000.00 FREE $39 $46  
    Over $1000.00 FREE $44 $51  
    *before tax and additional charges

  • RETURNS, REFUNDS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. Returns are subject to a 30% re-stocking fee.

    GIFTS
    When returning a gift, Ice Market Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Ice Market or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

    RETURNING MERCHANDISE BY MAIL
    Customer is responsible for return shipping. Please contact us and we will send you return address of our warehouse. On the back of the packing slip received with original order please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose packing slip with your item(s). Returns are subject to a 30% re-stocking fee. Items must be unused, and in original packaging.

    OTHER ITEMS
    All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.