We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock 20% fee may apply.
Merchandise must be returned within 30 days of receipt of merchandise. Returns are subject to a 30% re-stocking fee.
When returning a gift, Ice Market Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Ice Market or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.
RETURNING MERCHANDISE BY MAIL
Customer is responsible for return shipping. Please contact us and we will send you return address of our warehouse. On the back of the packing slip received with original order please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose packing slip with your item(s). Returns are subject to a 30% re-stocking fee. Items must be unused, and in original packaging.
All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for the processing of your return.